Warranty Information

Arbutus Music is an authorized dealer for each of the brands that we carry.    All new items come with a manufacturers’ warranty.   We strongly encourage you to fill out and send the warranty cards to the manufacturers upon receipt of your purchase.   Should your purchase require warranty repair that is covered by the manufacturer, you have 2 options:

1. Contact Arbutus Music at 250-933-1900 and send the equipment to us and we will take care of warranty evaluation and repair.   The customer will be responsible for shipping charges to and from Arbutus Music.

2. Your other option is to take the instrument to a local authorized repair facility and have the warranty repairs done there.

In the case of any warranty claim, you will be responsible for providing your original bill of sale.