How We Use Your Information
When ordering, you will create a personal account. Through this account, you provide certain types of information such as physical address, telephone number and email address. Without this information, an order cannot be shipped and/or billed. An email may be sent to you, or a phone call made if there is any trouble processing your order. We use UPS and/or Canada Post to deliver your order, and PayPal to bill you for those goods and services. These companies do not retain, share, store nor use personally identifiable information for any secondary purposes. We will not sell, share, nor rent information to any third party marketer without your express knowledge and consent as outlined in this statement.
Correcting & Updating Your Information
If there is a change to be made to your personally identifiable information - such as a postal code, email address, or area code changes - such editing may be done to your online profile when confirming your personal information at the time of your next online purchase. Please be aware that this is your responsibilty.
We take every precaution to protect your privacy. When you submit sensitive information via the website, the information is protected both online and offline. When sensitive information such as a credit card number is required, that information is transmitted with the most advanced encryption software in the industry as provided by our partners at PayPal. All personal information is protected offline as well in our restricted offices. Only employees who need the information to perform a specific job (for example, a billing specialist or a customer service representative) are granted access to personally identifiable information. The computers on which information is stored are kept in a secure and closely monitored environment.
For each visitor to our site, the web server automatically recognizes and collects, where possible, the domain name/IP address, pages visited, length of visit, and other general usage data. This information is not linked to personally identifiable information. It is collected and stored with the same information from all visitors in a log file. This log file is then used to determine general site usage patterns and to analyze trends so that a more useful, streamlined experience may be provided.
A cookie is a piece of data stored on your hard drive. Cookies allow us to optimize your experience on the site. For instance, by setting a cookie, you would not have to log in a password more than once, thereby saving time. Usage of a cookie is in no way linked to any personally identifiable information while on this site. Once you close you browser, the cookie simply terminates. If you reject the cookie, you may still use this site. However, your usage in some areas of the site may be limited.
We do not sell products for purchase by children. We sell children's products for purchase by adults as a small percentage of our business. If you are under 13, you may use this site only with express permission of a parent or guardian. Children under 13 may not register on our site without the express written consent of a parent or guardian.
When Leaving This Site
This web site contains links to other, non-affiliated sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you when you leave this site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Arbutus Music.
If you have any questions about the security of our website, or your privacy, please contact us.